How to View Information on the Blocked Page

 

The blocked page, displayed to users when they attempt to access a blocked website, has been revamped to include more relevant information. This enhancement is designed to assist school admins and the support team in troubleshooting blocked pages more efficiently.

The new blocked page contains the following information:

1. URL: The actual page that the user attempted to visit.
2. Reason: The reason why the page was blocked.
3. Category: The category the page belongs to.
4. User email: The email address of the user trying to access the page.
5. Policy: The policy the user is assigned and under which the page has been blocked.
6. Date and time: The timestamp for when the page was blocked.
7. External IP: The IP address from where the page was accessed.
8. Filtering method: This indicates if the device is filtered by DNS, SmartPac, Chrome Extension, etc.

Initially, the user is shown only the URL and Reason (items #1 & #2). If more information is needed, the user or admin can click the 'Show more' button, which expands to display items #3 to #8. This information can be shared with the Securly support team to assist in troubleshooting if a ticket is raised for the blocked page.

Additionally, the user can request access to the website by clicking the 'Ask for permission' button and selecting the appropriate reason from the dropdown.