Troubleshooting Canvas Integration Issues

If the integration between Canvas and Securly Classroom is not pulling in all classes, teachers, or student roster information, please check the following:

• Ensure that the class is published.
• Ensure that the class is active.
• Ensure that the class is set to the current grading term.
• Ensure that the class is set to end in the future.

This is a comment from Canvas regarding a bug related to Term Participation dates:

Anytime you have the course set to use the 'term' participation dates it should clear the course dates, but there was an old bug when it wasn't clearing the dates. This has been fixed and if you come across this again the fix is to go into the course settings, toggle the participation to 'course' which will then show you the old course dates, then toggle it back to 'term' this will remove the dates.