Observe - Securly Observe: A Comprehensive Guide to Functionality and Integrations

Securly Observe is a tool designed to empower educators and school staff to easily document and share real-world observations about students' well-being, health, and safety. This centralized system helps support teams identify students who may need intervention and provides a more holistic view of a student's overall wellness.

Core Functionality of Securly Observe:

• Record Wellness Observations: Teachers and staff can quickly and conveniently log observations using an electronic form. This can include a wide range of concerns (as seen in the "Settings" image), such as bullying, verbal aggression, property destruction, attendance issues, signs of distress, or changes in behavior.
• Centralized Data: All recorded observations are stored in a centralized location, making it easier for authorized personnel like counselors and student support staff to access and review this critical information.
• Identify Students in Need: By consolidating these observations, schools can more effectively identify patterns and pinpoint students who may require support or intervention services.
• Customizable Observation Types and Forms: As indicated in the provided image, administrators can configure which observation types are available and customize the observation form with specific fields, including locations, grades, and custom-defined fields, to meet their school's unique needs.
• Mentions in Comments: The "@mentions" feature allows an analyst to notify another analyst about a specific observation. This grants the mentioned analyst access to the observation and the student's information within that context, facilitating collaboration and shared awareness.

Integrations with Other Securly Products:

Securly Observe is designed to work seamlessly with other products in the Securly ecosystem, creating a more comprehensive student safety and wellness platform. The "Product Integration" settings (shown in the image) allow schools to control how Observe data flows into these other systems.

1. Securly Aware:

• Functionality: Securly Aware monitors students' online activity (such as searches, site visits, social media, cloud documents, and emails) for signs of potential risks like self-harm, suicide, bullying, and violence.
• Integration with Observe: When "Securly Aware" is checked in Observe's settings, observations logged in Observe can be integrated with the online activity data in Aware. This provides a more complete picture of a student's well-being by combining real-world observations with their digital behavior. This consolidated view helps in identifying at-risk students and understanding the context behind online flags. Observations can be added to a student's existing case in Aware or can trigger the creation of a new case.

2. Aware Case Manager (formerly Securly Respond):

• Functionality: Case Manager is an alert and case management component of Securly Aware. It helps student services teams investigate, manage, and track cases related to flagged online activities and wellness concerns. Cases are collections of flagged activities pertaining to a single student.
• Integration with Observe:
  • Display observations from Observe in other products: If "Case Manager" is checked under "Product Integration," observations made in Observe can be displayed within the Case Manager interface. This allows case managers to see both online alerts and real-world observations in one place, offering a comprehensive view when managing a student's case.
  • Create Cases in Case Manager: The setting "Case Manager and On-call" under "Create Cases" allows schools to select specific observation types (e.g., Bullying, Weapons related, Stealing, Sexual or pornography) that will automatically create or append to a case in Case Manager. This ensures that serious real-world incidents are formally tracked and managed.

3. Securly On-Call:

• Functionality: Securly On-Call offers a service where highly trained safety analysts manage and analyze alerts generated by Securly Aware, 24/7/365. They assess the risk level and notify designated school personnel of extreme-risk situations, typically within minutes.
• Integration with Observe:
  • Display observations from Observe in other products: Similar to the Case Manager integration, checking "Securly On-Call" allows observations from Observe to be visible to the On-Call team. This gives analysts additional context when reviewing Aware alerts.
  • Create Cases in On-Call (via Aware Case Manager): When selected observation types are configured to "Create Cases in Respond and On-call," these incidents, along with Aware alerts, contribute to the information managed by the On-Call team. This ensures they have a fuller picture when assessing risk and escalating critical alerts.

4. Securly Classroom:

• Functionality: Securly Classroom is a classroom management tool that allows teachers to monitor student screens, guide online activity, and facilitate instruction.
• Integration with Observe: The "Securly Classroom" checkbox in Observe's settings enables teachers to submit wellness observations for students directly from the Securly Classroom interface without needing to navigate to Observe separately. This streamlines the process for teachers to report concerns they notice while actively monitoring students during class. The "Register Teacher From Classroom" option likely facilitates the linking of teacher accounts between the platforms for this purpose.

How Case Creation from Observations Functions (Aware Case Manager and On-Call):

As depicted in the user-provided image under "Create Cases" and "Respond and On-call," administrators can select specific "observation types" that will automatically trigger the creation of a case in Aware Case Manager (and by extension, be visible to the On-Call service if used).

For example, if "Bullying," "Weapons related," or "Violation of school rules" are checked:

1. A teacher or staff member submits an observation through Securly Observe, categorizing it under one of these selected types.
2. This action automatically creates a new case in Case Manager associated with the student(s) involved in the observation. If an active case for that student already exists for related concerns, the new observation may be appended to it.
3. The case in Case Manager will then include the details of the observation, the person who reported it, the date/time, and any other information entered.
4. Designated staff who use Aware Case Manager can then view, assign, track, and manage this case through to resolution, ensuring that concerning real-world behaviors are formally addressed.
5. If the school also uses Securly On-Call, these observation-generated cases, alongside Aware alerts, provide the On-Call analysts with a broader understanding of a student's situation, aiding in their risk assessment and notification process for critical incidents.

By integrating Securly Observe with these other Securly services, schools can create a powerful, interconnected system for proactively identifying and supporting students in need, combining insights from both their online activities and real-world behaviors.