How to Resolve Co-Teachers Not Seeing Observation Groups in Securly Classroom

Issue:
A co-teacher does not see an Observation Group when logged into Securly Classroom, despite being added.

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Solution:

1. Log in to the Securly Admin Console.
2. Navigate to Permissions Settings:
   • From the left-hand menu, go to Settings > Permissions.
3. Locate Observation Group Permissions:
   • Scroll to the bottom of the Permissions page where you will find the Observation Group Features section.
4. Enable Necessary Permissions:
   • Ensure the following permissions are turned on for the appropriate roles:
     • Create observation groups
     • Run observation group sessions
   • Check the boxes for the roles that need access, such as "Teacher" or "Co-teacher."
5. Save Changes:
   • Click the Save button at the top-right corner of the page to apply the changes.
6. Verify with the Co-Teacher:
   • Ask the co-teacher to log out and log back in to confirm visibility of the Observation Group.

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Additional Notes:

• If the co-teacher still cannot see the Observation Group after enabling permissions, verify that their role assignment is correct and matches the permissions granted.
• Observation Groups are role-specific, so ensure that the roles align with the expected access.

This guide ensures that co-teachers have proper access to Observation Groups by adjusting permissions effectively.