Case Manager - Capability Matrix

Feature / Function	Description	Access Level	Actions Available
Login/Logout	Secure access to the Case Manager platform.	All responders	Sign in to the system, sign out when done.
Dashboard Overview	Main interface displaying the overview of all cases.	All responders	View cases, monitor wellness levels, and review recent activity.
Case Assignment	Assign cases to specific responders or take ownership.	All responders	Assign, reassign, or claim cases for follow-up.
Alert Notification	Send alerts based on case details.	All responders	Notify appropriate contacts, attach case details, and send out alerts.
Case Resolution	Mark cases as resolved with details of the resolution.	All responders	Resolve cases, specify action taken, and close cases.
Case Filtering	Filter cases by various criteria like status, wellness level, and more.	All responders	Apply filters to sort and prioritize cases.
Case Management	Manage the progression and details of cases.	All responders	Update case status, add notes, and track interventions.
Reporting	Generate reports based on case data and outcomes.	Admin-level responders	Access and export reports for further analysis or record-keeping.
Wellness Tracking	Monitor and track the wellness levels of students.	All responders	Review wellness indicators and follow up on high-risk cases.
Historical Case Review	Access resolved and historical cases for review.	All responders	Review past cases, audit actions taken, and reassess resolved cases if needed.
Communication Tools	Utilize built-in communication features for coordination.	All responders	Use chat, email, and other communication tools within the platform.
User Management	Add or remove users and manage their permissions.	Admin	Control which staff members have access to Case Manager.
Integration with Systems	Integrate Case Manager with other school systems.	Admin	Set up and manage integrations for seamless operations.
Training and Support	Access training materials and support resources.	All responders	Engage with training modules, attend webinars, and reach out for support.

This matrix provides a comprehensive overview of what responders can do within Aware Case Manager. Each feature is tied to actionable items that responders can perform, and the access level indicates whether all responders or only those with administrative privileges can perform these actions. This matrix can be used for training purposes, to delineate responsibilities, and to ensure that all users are aware of the full capabilities of Case Manager.