On-Call › Get Started
How do I manage contact availability across school OUs?
While Securly On-Call notifies you when a student is at extreme risk, a quick response is equally important. Setting up multiple contacts for different time intervals such that you have 24/7 coverage strengthens student safety.
Get started in few steps:
Adding contacts and setting their availability
When setting up Securly On-Call from the Aware dashboard, you’ll be prompted to add contacts by uploading CSVs or adding contacts manually. Learn more about the set-up process.
If you add a new contact manually, you’ll be prompted to provide contact information. You can also mark the contact as either a Aware Case Manager (formerly Respond) or On-Call only contact or make the contact responsible for handling cases in both Case Manager and On-Call. In the next screen you'll be able to set this person’s availability as 24/7 for all categories and risk levels or only during school hours, or assign them a custom shift.
If you skipped adding contacts during the onboarding process, you can add a new contact or edit any existing contact and their schedule at any time by navigating to Securly Aware > Cases > Schools > Your School > Contacts tab.
Click on the “three dots” icon on the top right to add new contact or click on the “three dots” icon in the contact rows to edit a contact.
Setting custom schedule for contacts
When setting up/editing a contact, you can customize the contact's availability based on category, risk assessment, and time/day of the week as defined their shift in the next screen.
The selected categories and risk level will remain fixed across the contact’s available days. For example, if a contact is assigned violence and bullying categories for the weekdays defined in the shift, you cannot set violence coverage only on Monday or bullying coverage only on Tuesday. The responsibility of violence and bullying coverage will fall on the contact throughout Monday to Friday.
In the next screen, you can select a 24/7 shift, School hours shift, or a custom shift. Learn more about managing shifts.
By clicking the checkbox option at the bottom, you can allow the system to contact the person outside of their set schedule, but only via email. You can also opt in for SMS notifications for all email alerts.
After setting the required availability for the contact, click on the Save and continue button. On the next screen, assign the required Org. units or skip for later to complete the process. If you set up multiple contacts with the same schedule, the On-Call system and team will determine which contact to alert.
Note: If you would like the On-Call team to call law enforcement after hours, please ensure that you include the relevant local law enforcement agency as a contact. The On-Call team will reach out only to these contacts for cases of all severities during the specified time.
Managing contact availability for different OUs
Once you are done setting up the contacts, navigate to the Org. units coverage tab of your school to see a visualization of the coverage you have for each OU and make further changes accordingly. Green means that OU is fully covered (a contact is defined for all alert categories and risk assessment levels) for that period. Orange means that OU has partial coverage (one or more alert categories of risk assessment levels are not covered), and red indicates no coverage.
Navigating the OU coverage tab
Search for any Org. units through the search bar or using the filter option.
Click on any desired OU to reveal a drop-down window that reveals the coverage of each risk category with contact information and risk degree.
In this view, you can:
- Click on the coverage band to edit the availability.
- Drag the coverage band from either side to increase or decrease the person’s coverage.
- Click on an empty area of the band to open a drawer for contact selection.
Bulk mapping contacts for coverage across multiple OUs
Select multiple OUs to reveal the Map contact button.
Clicking on the Map contact button will open up a contact list with availability details. Select the required contacts and click on the Map contacts button at the bottom right corner.